Frequently Asked Questions

Pls. advise the exact P/N and its qty. needed, so, we could send formal quotation within 24 hours to you. Or would you pls. advise your sepcification required and its application? So, we would help to recommend suitable types accordingly. Pls. also a...

1. Formal P.O. with quotation number needs to be e-mailed to the sales: [email protected] or faxed to 0086-28-8519-3068
2. Proforma Invoice and Payment instruction will be sent to you after receiving the P.O.
3. Payment needs to be arranged accord...

Please contact our Sales Department at [email protected] or call
+86-28-8519- 2786/+86-10-6266-7326(China); +1-949-346-7326/+1-949-639-9660 (US).
Our offices are open Monday through Friday, 9:00 AM to 5:30 PM (BJT). We will be more than happy to a...

Usually, it takes 3 working days for testing & packing before delivery....

Please contact with related sales or mail to [email protected] for detailed lead time, or click here...

Wire Transfer & Credit Card (Visa, Mastercard)...

In all cases, unless otherwise agreed to in writing by seller, payment shall be Advance Payment and payment shall be made in US dollars.
The incoterm shall be "EXW Seller's location".
...

If you have your own carrier account, like FedEx, DHL, UPS or TNT, pls. advise its carrier way and account number in PO.
If you do not have carrier account, AINFO will help you to calculate the estimated shipping cost by FedEx and add it to the Pro...

Pls. advise your detailed forwarder info., like company name, address, website, contact, phone and fax.
Here is pick-up address:
Chengdu AINFO Inc.
Floor#2, Building#3, #5Gaopeng East Rd., Gaoxin District, Chengdu, Sichuan, China
Zip Code: 610041...

If required, yes, we could buy insurance for the delivery and will calculate it and add it to the Proforma Invoice....

Once the package is shipped out, tracking number will be provided, then, you can track the package on International Express website....

For repair and other details pls. see "WARRANTY" in Terms and Conditions on www.ainfoinc.com...

For our complete Terms and Conditions of Sale, please click here....

Yes, pls. indicate on PO or make agreement with AINFO's sales in writing....

ALL AINFO's products must be with label of AINFO part number and AINFO company name before delivery....

If you have searched our Help/FAQ page and still cannot find the answer to your question, please feel free to e-mail us [email protected]...